Privacy policy

Privacy Policy

Effective Date: [Insert Date]
Website: DiannaDahlgren.com
Business Name: TW Group LLC
Contact Email: support@diannadahlgren.com

TW Group LLC operates DiannaDahlgren.com. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, purchase products, join programs, download digital content, participate in communities, subscribe to emails or text messages, or otherwise interact with us.

By using DiannaDahlgren.com, you agree to the terms of this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website or services.

1. Information We Collect

We may collect personal information directly from you, automatically through your use of the website, and from third-party platforms or service providers.

Information You Provide to Us

We may collect information you voluntarily provide, including:

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Payment information

  • Order information

  • Account login information

  • Program registration information

  • Fitness challenge participation information

  • Coaching or nutrition-related information you choose to provide

  • Messages, customer service requests, reviews, testimonials, comments, or feedback

  • Photos, videos, social media tags, or user-generated content you choose to share

  • Preferences related to products, programs, emails, SMS, or marketing

Information Collected Automatically

When you visit DiannaDahlgren.com, we may automatically collect certain information, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages viewed

  • Links clicked

  • Time spent on the website

  • Referring website or source

  • Shopping cart activity

  • Purchase behavior

  • Email and SMS engagement

  • Cookies, pixels, and similar tracking data

Payment Information

Payments may be processed through Shopify, Stripe, PayPal, or other approved third-party payment processors. We do not directly store your full credit card number or complete payment details. Payment processors collect and process payment information according to their own privacy policies and security practices.

2. How We Use Your Information

We may use the information we collect to:

  • Process and fulfill orders

  • Deliver digital products, e-books, downloads, courses, and programs

  • Provide access to fitness challenges, memberships, coaching, communities, or private groups

  • Communicate with you about your purchases, account, orders, programs, or customer service requests

  • Send email marketing, SMS marketing, promotions, updates, product launches, and brand announcements

  • Personalize your website experience

  • Improve our website, products, services, programs, and customer experience

  • Process returns or customer service requests

  • Prevent fraud, unauthorized transactions, abuse, or security issues

  • Maintain business records and legal compliance

  • Analyze website traffic, advertising performance, and customer behavior

  • Display targeted ads or retargeting ads

  • Protect our rights, business, users, and community

  • Comply with applicable laws, regulations, legal processes, or government requests

3. Email and SMS Marketing

If you subscribe to our email list, text message list, purchase from us, join a program, or otherwise opt in to receive communications, we may send you marketing messages, product updates, program information, promotions, launch announcements, educational content, and other brand communications.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email.

You may opt out of SMS marketing by replying STOP, following the instructions provided in the text message, or contacting us at support@diannadahlgren.com.

Message and data rates may apply for SMS communications. Consent to receive marketing messages is not required to make a purchase.

4. Cookies, Pixels, and Tracking Technologies

DiannaDahlgren.com may use cookies, pixels, tags, analytics tools, and similar technologies to improve website functionality, understand customer behavior, personalize content, measure marketing performance, and deliver advertising.

These technologies may collect information about your browser, device, website activity, pages visited, links clicked, items viewed, cart activity, purchase behavior, and interactions with our ads or emails.

We may use tools such as Shopify analytics, Google Analytics, Meta Pixel, TikTok Pixel, Pinterest Tag, Klaviyo, email/SMS marketing tools, affiliate tracking tools, or similar platforms.

You can usually adjust your browser settings to refuse or remove cookies. However, disabling cookies may affect website functionality, checkout, account access, personalization, and shopping experience.

5. How We Share Your Information

We do not sell your personal information in the traditional sense of selling your name or contact information to unrelated third parties for money.

However, we may share personal information with trusted service providers and platforms that help us operate our business, including:

  • Shopify and ecommerce platforms

  • Payment processors such as Stripe and PayPal

  • Shipping carriers and fulfillment providers

  • Email and SMS marketing platforms

  • Advertising platforms such as Meta, Google, TikTok, or Pinterest

  • Analytics providers

  • Customer service tools

  • Affiliate and referral platforms

  • Website hosting and security providers

  • Professional advisors such as attorneys, accountants, bookkeepers, or consultants

  • Community, course, or membership platforms

  • Fraud prevention and risk management providers

These service providers may access personal information only as needed to perform services for us and are expected to protect your information according to their own policies and applicable law.

We may also disclose information if required to do so by law, legal process, court order, government request, or to protect our rights, property, business, users, or safety.

6. Affiliate Links and Third-Party Websites

DiannaDahlgren.com may contain affiliate links, sponsored links, discount codes, brand links, product recommendations, advertisements, or links to third-party websites, platforms, products, services, or businesses.

If you click a third-party link or purchase from a third-party website, that third party may collect information from you according to its own privacy policy and terms.

We are not responsible for the privacy practices, content, products, services, security, or policies of third-party websites or platforms. We encourage you to review the privacy policies of any third-party websites you visit.

7. User Accounts, Programs, Challenges, and Communities

If you create an account, join a fitness challenge, purchase a program, access a private community, join a Telegram group, participate in a paid membership, or interact with other users, we may collect and process information related to your account, participation, progress, preferences, comments, posts, submissions, or communications.

Please do not share sensitive personal information publicly within any community, group, comment section, or platform. Any information you choose to post or share in a community may be visible to other members.

We reserve the right to monitor, moderate, remove, or restrict access to community content or accounts as described in our Terms of Service.

8. Health, Fitness, and Nutrition Information

Our website may include fitness, nutrition, macro coaching, recipes, workouts, programs, challenges, and general wellness content.

If you voluntarily provide health, fitness, nutrition, body composition, goal, injury, or wellness-related information, we may use that information to provide access to programs, improve your experience, respond to your requests, or support your participation.

We do not use this website to provide medical advice, diagnosis, or treatment. Please do not submit medical records, protected health information, or sensitive medical details through the website unless specifically requested through a secure and appropriate channel.

9. User-Generated Content, Reviews, and Testimonials

If you submit reviews, testimonials, comments, transformation photos, progress updates, social media tags, photos, videos, or other content, we may use that content for business, marketing, promotional, educational, website, social media, or community purposes, unless you request otherwise in writing.

By submitting or sharing content with us, you represent that you have the right to share it and that it does not violate the rights of any third party.

If you would like to request removal of user-generated content you previously shared, contact us at support@diannadahlgren.com.

10. Data Retention

We retain personal information for as long as reasonably necessary to operate our business, provide products and services, fulfill orders, maintain records, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and support legitimate business purposes.

The length of time we retain information may vary depending on the type of information, purpose of collection, legal requirements, tax and accounting obligations, customer service needs, and business operations.

11. How We Protect Your Information

We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no website, online platform, payment system, email system, or method of electronic storage is completely secure. We cannot guarantee absolute security of your personal information.

You are responsible for maintaining the confidentiality of your account login information and for any activity that occurs under your account.

12. Your Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information.

You may contact us to request that we:

  • Provide access to certain personal information we have about you

  • Correct inaccurate personal information

  • Delete certain personal information

  • Opt you out of certain marketing communications

  • Restrict or object to certain uses of your information

  • Provide information about how your data is collected, used, or shared

To submit a privacy request, contact us at support@diannadahlgren.com.

We may need to verify your identity before fulfilling certain requests.

13. California Privacy Rights

If you are a California resident, you may have certain rights under California privacy laws, including the right to know what personal information is collected, used, disclosed, sold, or shared; the right to request deletion of personal information; the right to correct inaccurate information; the right to opt out of certain sales or sharing of personal information; and the right not to be discriminated against for exercising your privacy rights.

Depending on how advertising, analytics, cookies, pixels, and third-party marketing tools are used on DiannaDahlgren.com, certain data sharing for targeted advertising may be considered “sharing” or “selling” under California privacy law.

California residents may submit privacy requests by contacting:

support@diannadahlgren.com

If required by applicable law, we will provide additional methods for California residents to opt out of the sale or sharing of personal information.

14. Nevada Privacy Rights

If you are a Nevada resident, you may have the right to request that we do not sell certain covered information as defined under Nevada law.

We do not currently sell personal information in the traditional sense. However, Nevada residents may submit an opt-out request by contacting:

support@diannadahlgren.com

Please include “Nevada Privacy Request” in the subject line so we can process your request appropriately.

15. Children’s Privacy

DiannaDahlgren.com is intended for users who are at least 18 years old.

If you are under 18, you may only use the website, participate in programs, or make purchases with the consent and supervision of a parent or legal guardian.

We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without appropriate parental consent, we will take reasonable steps to delete that information.

If you believe a child has provided personal information to us, please contact us at support@diannadahlgren.com.

16. International Users

DiannaDahlgren.com is operated from the United States. If you access the website from outside the United States, you understand that your information may be transferred to, stored in, and processed in the United States or other locations where our service providers operate.

Privacy laws in the United States may differ from those in your country.

17. Do Not Track Signals

Some browsers may transmit “Do Not Track” signals. Because there is no universal standard for responding to these signals, our website may not respond to all Do Not Track signals.

You may still control certain tracking technologies through your browser settings, cookie preferences, or third-party platform settings.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Your continued use of DiannaDahlgren.com after changes are posted means you accept the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically.

19. Contact Us

If you have any questions about this Privacy Policy, your personal information, or your privacy rights, please contact us at:

TW Group LLC
Website: DiannaDahlgren.com
Email: support@diannadahlgren.com