Refund policy

Return & Refund Policy

Effective Date: June 1, 2026
Website: DiannaDahlgren.com
Business Name: TW Group LLC
Contact Email: support@diannadahlgren.com

This Return & Refund Policy applies to purchases made through DiannaDahlgren.com. By placing an order on our website, you agree to the terms of this policy.

1. Final Sale Items

All sales are final on the following items:

  • Fitness e-books

  • E-books

  • Digital downloads

  • Fitness challenges

  • Workout programs

  • Courses

  • Meal plans

  • Recipes

  • Memberships

  • Private community access

  • Any item marked FINAL SALE

Due to the digital nature of these products and services, we do not offer refunds, returns, cancellations, exchanges, or store credit for these purchases.

2. Clothing Returns

Clothing items may be eligible for return for store credit only.

To request a clothing return, please email us at:

support@diannadahlgren.com

Please include your order number, the item you would like to return, and the reason for your return request.

If your return is approved, we will provide return instructions and send you a prepaid return label from our system.

3. Store Credit Only

Approved clothing returns will be issued as store credit in the form of a gift card or discount code.

We do not issue refunds back to the original payment method for clothing returns.

Store credit may be used toward a future purchase on DiannaDahlgren.com.

4. Return Label Cost

If we provide a prepaid return label, the cost of the return label will be deducted from your store credit amount.

For example, if your approved return amount is $50.00 and the prepaid return label costs $7.82, you will receive $42.18 in store credit.

Store credit will be issued after the return has been received and approved.

5. Return Eligibility

To be eligible for return, clothing items must be:

  • Unworn

  • Unwashed

  • Free of stains, makeup, deodorant, perfume, pet hair, or damage

  • In original condition

  • Returned with tags attached, if applicable

  • Returned within the approved return window provided by our customer service team

Items that do not meet these requirements may be refused and will not be eligible for store credit.

6. Items Not Eligible for Return

The following items are not eligible for return:

  • Fitness e-books

  • E-books

  • Digital products

  • Fitness challenges

  • Workout programs

  • Courses

  • Meal plans

  • Recipes

  • Memberships

  • Private community access

  • Items marked FINAL SALE

  • Worn, washed, damaged, stained, altered, or used clothing items

  • Items returned without approval

  • Items returned outside the approved return window

7. Exchanges

We do not guarantee exchanges.

If you need a different size or item, we recommend requesting a return for store credit and placing a new order once your store credit has been issued.

Availability of sizes, colors, and styles is not guaranteed.

8. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us at support@diannadahlgren.com within 5 business days of delivery.

Please include:

  • Your order number

  • Photos of the item

  • Photos of the packaging, if applicable

  • A brief description of the issue

We will review your request and determine the best next step.

Please do not send back damaged or incorrect items unless we provide return instructions.

9. Return Processing

Once your returned item is received, we will inspect it to confirm that it meets the return eligibility requirements.

If approved, your store credit will be issued in the form of a gift card or discount code.

Processing times may vary depending on return volume, shipping time, and inspection time.

10. Original Shipping Fees

Original shipping fees are non-refundable.

If your order included shipping charges, those charges will not be included in your store credit amount.

11. Refused or Unauthorized Returns

Returns sent without prior approval may be refused.

We are not responsible for items returned without contacting us first or without using the return instructions provided by our team.

If an unauthorized return is received, we may refuse the return or require the customer to pay shipping costs to have the item sent back.

12. Contact Us

If you have any questions about this Return & Refund Policy, please contact us at:

TW Group LLC
Website: DiannaDahlgren.com
Email: support@diannadahlgren.com