Shipping policy

Shipping Policy

Effective Date: June 1, 2026
Website: DiannaDahlgren.com
Business Name: TW Group LLC
Contact Email: support@diannadahlgren.com

This Shipping Policy applies to physical products purchased through DiannaDahlgren.com. By placing an order on our website, you agree to the terms of this Shipping Policy.

1. Order Processing

Orders are typically processed within 2 business days, excluding weekends and holidays.

Processing times may vary during product launches, sales, holidays, high-volume periods, or due to circumstances outside of our control.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, if tracking is available.

2. Shipping Rates

Shipping rates are calculated and displayed at checkout based on your order, delivery location, selected shipping method, and carrier availability.

Any applicable shipping fees, taxes, duties, or additional charges will be shown at checkout before you complete your purchase.

3. Shipping Carriers

We may ship orders through USPS, UPS, FedEx, DHL, or other available shipping carriers.

The carrier used for your order may depend on your location, selected shipping method, package size, delivery availability, and fulfillment needs.

4. Delivery Times

Estimated delivery times are provided at checkout or in your shipping confirmation email.

Delivery times are estimates only and are not guaranteed. Delivery may be delayed due to carrier delays, weather, holidays, incorrect addresses, high order volume, customs processing, or circumstances outside of our control.

TW Group LLC is not responsible for shipping carrier delays once an order has been transferred to the carrier.

5. Incorrect Shipping Information

Please make sure your shipping address is accurate and complete before placing your order.

TW Group LLC is not responsible for orders shipped to an incorrect, incomplete, or outdated address provided by the customer.

If you notice an error in your shipping address, please contact us immediately at support@diannadahlgren.com. We will do our best to update the address before the order ships, but we cannot guarantee changes once an order has been placed or processed.

If an order is returned to us due to an incorrect or incomplete address, the customer may be responsible for any additional shipping fees required to reship the order.

6. Lost, Stolen, or Missing Packages

Once an order has been marked as delivered by the shipping carrier, TW Group LLC is not responsible for lost, stolen, misplaced, or missing packages.

If your package is marked as delivered but you cannot locate it, please check with household members, neighbors, your building office, mailroom, front desk, or local carrier office.

You may also need to file a claim directly with the shipping carrier.

We are not responsible for replacing or refunding orders that are confirmed as delivered by the carrier.

7. Damaged Packages

If your order arrives damaged, please contact us at support@diannadahlgren.com within 5 business days of delivery.

Please include:

  • Your order number

  • Photos of the damaged item

  • Photos of the packaging

  • A brief description of the issue

We will review the information and determine the best next step.

Please do not discard the damaged item or packaging until your claim has been reviewed.

8. Order Tracking

If tracking is available, you will receive tracking information by email once your order has shipped.

Please allow up to 48 hours for tracking information to update after your shipping confirmation is sent.

If your tracking has not updated after several business days, please contact the shipping carrier directly or email us at support@diannadahlgren.com.

9. Domestic Shipping

We currently ship physical products within the United States.

Shipping availability may vary by product, location, carrier, or fulfillment method.

10. International Shipping

Yes, we offer international shipping.

International customers are responsible for all applicable customs fees, duties, taxes, import charges, brokerage fees, and any other costs required by their country.

International delivery times may vary and may be delayed due to customs processing, carrier delays, or local delivery services.

TW Group LLC is not responsible for delays, fees, rejected packages, or delivery issues caused by customs or import requirements.

11. Digital Products

Digital products, including but not limited to e-books, downloads, fitness challenges, courses, programs, meal plans, recipes, memberships, and private community access, are not shipped.

Digital products are delivered electronically through email, download links, account access, membership access, or another digital delivery method.

If you do not receive access to your digital product after purchase, please contact us at support@diannadahlgren.com.

12. Preorders and Launch Items

Some products may be offered as preorders, limited launches, or special release items.

If a product is a preorder or launch item, the estimated shipping timeline will be provided on the product page, checkout page, or related product announcement when available.

Preorder and launch shipping timelines are estimates and may be subject to change due to production, inventory, fulfillment, carrier delays, or other factors outside of our control.

13. Split Shipments

Orders containing multiple items may ship separately depending on inventory availability, product type, fulfillment location, or shipping carrier requirements.

If your order ships in multiple packages, you may receive separate tracking numbers.

14. Returns

Shipping costs related to returns are governed by our Return Policy.

Please review our Return Policy for information about eligible returns, final sale items, clothing returns, return shipping, refunds, and exchanges.

15. Contact Us

If you have any questions about your order or this Shipping Policy, please contact us at:

TW Group LLC
Website: DiannaDahlgren.com
Email: support@diannadahlgren.com